1.How long will it take to receive my order?
On average, it takes 3-7 business days to receive your order. Some items are shipped earlier.but Please note that business days do not include Saturday, Sunday, and regulatory Holiday's.
2.Do you accept credit card payments?
Yes, we currently accept Western Union,Visa and Credit Card Payments, simply 'add to cart' any item and pay with your credit card.
3.Do you ship to International locations (any country other than USA)?
Yes. We currently ship to many international locations.
4.What if I don't have a Pay Pal account?
You don't need a Pay Pal account. You can still pay securely with Western Union,Visa and Credit Card Payments.
5.Do I send the payment in first or pay with COD?
We do not accept CODs your order will not be processed until we receive your payment.
6.What does USD stand for?
USD is an abbreviation for United States Dollar, therefore all of our prices are in US dollars.
7. What if I don't receive my order within the promised time period?
PLEASE EMAIL US! We are not here to steal anyones money. Items are usually sent out the next day and don not usually take the full amount of time we promise. Also keep in mind that mail might take a few extra time around any major holidays. If you haven not received your item within 5-10 business days please make sure your e-mail to our customer support team so we can straighten out the issue immediately.
8. Are your Products original?
Yes, our products are all original brands, and they are 100% authentic, all products are made in China, Malaysia and Viet Nam
9.Do you have half sizes or could you put in a custom order for larger/smaller sizes?
Please select the available size, then enter the size you need in the notes section of the checkout process.
10.How do I return an item(All sales are final. No refunds or exchanges except incorrect items or size sent.)?
Please contact us to request a return form. Customer is responsible for shipping charges back to our facilities in an event of a return or an exchange.
All shipping costs associated with the return of goods are the responsibility of the consumer(Between $30-$40).
11.I made a mistake on my order, how do I change it?
Please email us with your order number so we can adjust your order. Send all emails to usoutletshopservice@hotmail.com before we shipped out.
12.What if my order product is out of stock or my size is not in stock?
If your order products are out of stock we will email you to pick any goods. If your size is not in stock usoutletshop will automatically send you a half size bigger, but we will never send you half size smaller
13.Do you have a phone number I can call?
For phone orders, please use our contact form and choose the Phone Order option. One of our sales agents will call you back within 24 hours to take an order over the phone.
